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Quality is free
Having worked for the past eleven years on I.T. quality management (Implemening CMMi, People CMM, ISO, PMBok) out of the 16 years in the business, I have convinced myself about the reality within the book “Quality is Free” by Philip B. Crosby. In that book, the author emphasizes that doing things right the first time adds nothing to the price of a product or service. What costs, and prices dearly in terms of rework, check, warranty, inspection, and repair once service, is doing things wrong.
It will conjointly be explained as “efforts spent in building quality in the method and implementing the identical (By establishing a high quality management system, training on QMS, audit, continual improvement etc.) pays for itself several times through savings on rework and repeat orders from glad customers, that you’ll be able to say quality in itself is free”. Now going to my proposition…
The Proposition
Galvanized by this experience, as we have a tendency to move into the innovation revolution, I am seeing that the investment we have a tendency to make on putting in the culture and atmosphere, where new ideas are welcomed and mistakes are allowed in experimenting with them, can get itself exponentially. ROI on innovation management will be even beyond ROI on quality management. Thus my proposition is that “Managing Innovation is obligatory for managing the changing customer desires and survive. However that investment will additionally get itself through client delight and exponential growth in the worldwide market – Thus you’ll say Innovation is free”.
This might not be as intuitive as “Quality is Free” today. However my effort to interact you in this conversation will be a beginning to urge there. There are prices involved in selecting the proper innovations, design, development and marketing. However if Total Quality Management ideas are embedded in a company, simply by providing a theme and structure for innovation management, we tend to will increase the chances of innovative solutions resulting in client delight and improved business results today and tomorrow.
I’m certain when Philip Crosby said, “Quality is free”, individuals would have wondered how it can be. They might have confused quality with grade and said, “Better quality merchandise are perpetually costly.” Or they might have confused quality with goodness and said, “Not everyone will produce good quality. There are sensible workers and sloppy ones.” Crosby outlined quality as conformity to sure specifications set forth by management and not some vague concept of “goodness.” These specifications aren’t arbitrary either; they have to be set according to client desires and wants. Currently we all agree that everyone will acquire data, skills and method talents based on his/her strengths and turn out quality work.
Equally “innovation is free” can raise doubts like “Can innovation be institutionalized?” “Can creativity be taught?” etc. Let me proffer a definition for “Organizational Innovation”. OI could be a novel idea that better meets customer’s requirement nowadays and tomorrow and makes business sense in the organization’s context to implement, based mostly on pilot results and actually brings the business benefits.” With that definition, we tend to can see how IM can be implemented at organizational level.
Innovation Management System
Do we have a tendency to need an IMS then? Yes of course. IM policy ought to clarify that the organization believes that every one can innovate despite their level within the organization and also the needed support can be provided. The key to innovation is in asking the correct questions instead of finding the right answers. Some times the question is the innovation! Finding a solution to that question may follow a systematic approach. The IM procedures ought to provide guidance on how to ask the proper queries and notice the viable answer through pilots. In the end, if the innovation will be deployed across the organization, it ought to be done through the QMS. There should be links to IM assets and mentors who will ignite minds to innovate.
QMS and quality control can’t be compromised for Organizational Innovation Deployment. Otherwise newer merchandise and services could meet changes to demand but will stop meeting the first requirements.
Coaching and orientation
Coaching for innovation can be additional effective through mentoring and coaching. Books, videos etc from powerful speakers can kindle the fire. Do not forget MS Academy workshops.
Audits?
Audits typically specialise in non-conformances and defects and thus do not apply to innovation management. Instead as part of coaching, the coach can raise the innovator to form a self review checklist and use that to measure progress. How concerning measurement and rewards and so on?
Measurement
Measurement ought to be tied to ROI and not simply the number of innovations.
Culture and surroundings
Transparency, flexibility, empowerment, collaboration with client and management focus are all necessary to set up a repeatable, sustainable innovation culture in the organization.
Rewards and recognition
Since we have a tendency to have defined OI as linked to business results, it automatically follows that the innovators, the coaches similarly because the innovation evangelists should be rewarded and recognized. But all of them are in the game for the satisfaction of seeing their plan put to work and not for the money. Therefore do not worry – Innovation will stay free.
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